A great service is one that meets then exceeds your expectations, and that is our aim. In order to achieve this we need to monitor regularly the quality of our service for you.

We do this three ways:

• We provide a memo book that you can use to leave any specific instructions or issues.
• We make regular follow-up calls from our office to check that our service is meeting your expectation.
• Performance inspections are routinely conducted to ensure that the cleaning meets our franchise standards.

Our systems focus on checking on quality ensuring that any quality issues are identified before they become problems. We monitor and record any quality incidents to ensure that if an issue is identified it is rectified, rather than fixed up temporarily only to repeat itself again.